Spacemonk is a tech startup that has built a mobile first, secure platform for collaboration of the entire workforce of desk and frontline workers.
This project was born to address a few user pain points that were uncovered while doing research for Spacemonk's mobile applications. I drove the UI/UX for this compelling challenge, working on a web onboarding application that reduced onboarding time of a new client from 2 months to just about 2 weeks
Onboarding a business’s workflows onto the SpaceMonk app can take over 2 months. This is because all the operational data for businesses is usually recorded in excel sheets, and it takes the SpaceMonk team months to onboard this data on to the app due to its sheer volume.
Thanks to the team’s experiences with onboarding, I had a lot of feedback and research I could draw from. Currents users had also shared valuable feedback that waiting for onboarding to be completed kept them out of the loop, made them feel less informed and bored. I mapped out their experiences in a journey map and drew some key insights described below.
The waiting process can be re-imagined into participation giving the user more control.
The process of onboarding needs to be user friendly and intuitive. The current process is cumbersome
Updates need to be organised and intelligent. Are users getting enough value from updates?
Based on the insights from the discovery phase, I worked on user stories and personas for a minimum viable product. I analysed the design constraints and conducted workshops with the team to brainstorm ideas. Our biggest inspiration came from the principles of Game Design.
I then jumped into ideation and creating wireframes. Since onboarding data of this volume can be complex, I did a task analysis and drew multiple user flows to try and simplify the process.
I conducted a feasibility audit with the development team to ensure we understand capabilities.
The goal was to create a MVP and iterate based on user feedback. So instead of conducting user testing at this stage, we decided to conduct a quick qualitative test of the product in UAT, and so dove straight into UI.
Working with the technical team, I delivered the final visual design and supported them through development. We conducted a quick UAT testing with team members and a few current users to validate a few assumptions and get feedback. We prioritised the feedback and implemented feasible improvements such as adding an ‘auto-save’ function and a ‘preview’.
The final product is a browser based onboarding application which empowers new users of Spacemonk to upload their operational data in just a few days. The product hopes to make the process simple, intuitive and time-effective.