Spacemonk.io

Spacemonk is a tech startup that has built a mobile first, secure platform for collaboration of the entire workforce of desk and frontline workers.

Preface

This project was born to address a few user pain points that were uncovered while doing research for Spacemonk's mobile applications. I drove the UI/UX for this compelling challenge, working on a web onboarding application that reduced onboarding time of a new client from 2 months to just about 2 weeks

Softwares

UX Tools

User Journey MapEmpathy MappingLogic Model

Discovery

Onboarding a business’s workflows onto the SpaceMonk app can take over 2 months. This is because all the operational data for businesses is usually recorded in excel sheets, and it takes the SpaceMonk team months to onboard this data on to the app due to its sheer volume.

Thanks to the team’s experiences with onboarding, I had a lot of feedback and research I could draw from. Currents users had also shared valuable feedback that waiting for onboarding to be completed kept them out of the loop, made them feel less informed and bored. I mapped out their experiences in a journey map and drew some key insights described below.

The waiting process can be re-imagined into participation giving the user more control.

The process of onboarding needs to be user friendly and intuitive. The current process is cumbersome

Updates need to be organised and intelligent. Are users getting enough value from updates?

User Journey Map of the current onboarding process

Define

Based on the insights from the discovery phase, I worked on user stories and personas for a minimum viable product. I analysed the design constraints and conducted workshops with the team to brainstorm ideas. Our biggest inspiration came from the principles of Game Design.

A snippet from a brainstorming workshop I organised at Spacemonk. I asked the team to pick a set of post-it notes and record their ideas in the first row. Each member then moves on to the next set of post-it notes and uses the first row as inspiration to add more ideas or feedback.

Design

I then jumped into ideation and creating wireframes. Since onboarding data of this volume can be complex, I did a task analysis and drew multiple user flows to try and simplify the process.

I conducted a feasibility audit with the development team to ensure we understand capabilities.

The goal was to create a MVP and iterate based on user feedback. So instead of conducting user testing at this stage, we decided to conduct a quick qualitative test of the product in UAT, and so dove straight into UI.

Deliver

Working with the technical team, I delivered the final visual design and supported them through development. We conducted a quick UAT testing with team members and a few current users to validate a few assumptions and get feedback. We prioritised the feedback and implemented feasible improvements such as adding an ‘auto-save’ function and a ‘preview’.

The final product is a browser based onboarding application which empowers new users of Spacemonk to upload their operational data in just a few days. The product hopes to make the process simple, intuitive and time-effective.

AI Powered Onboarding. The dashboard houses an AI assistant, the various modules for users to upload their organisational data, a progress bar and a goal setter to keep them on track.

The AI Assistant is also the one place to go for all information, alerts and support. The dashboard also has badges to encourage users to stay on track with their onboarding goals.

Users can drag and drop their excel sheets and the product's algorithm will render the data appropriately

The data from the excel sheets is read and displayed in categories

Users then map out how their data will be used in Spacemonk's mobile application. They can make adjustments they way they like and therefore are in full control of how their data is used.

The data is most often mapped to templates in the form of tables. A preview is available on the side for users to visualise what this data looks in the mobile application.

If you're interested to learn more about my work, let's get in touch!